Customer Service

culexhospitality

Call Center Agent Dubai
Job Type : Full Time

Job Overview: 

Call Handling
 Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.

Call Resolution
 Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.

Outbound Calls
 Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.

Job Functions:

 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

Pitch Warner

Customer Service Agents Dubai

Responsible for the re-conciliation of the accounts with the customers. * Monitor the expenses per market and provide feedback. * Responsible for the sales representatives and is expected to be in touch with them regularly on daily basis and understand the happenings in each market. It is also his/her responsibility that each product category sales is being justified. * Distribution expansion plan should be done at the beginning of the month in consultation with HOD * Must carry out market price survey with the sales representatives and advice the HOD on the price changes. Thus helping in increasing the sales margins. * Promote/sell company’s products/services and Prospect and develop sales network * Coordinate shipping schedules and delivery of merchandise and services. * Provide on-the-job training to new sales employees * Ability to work with less or no supervision Requirements: * Bachelor\'s degree in Business Manager or any related discipline * 3-5 years working experience * Must be good with customer service skills * Must be trustworthy and self-disciplined * Must be a goal getter and very creative * Good Strategic Planning and Management Skills * Excellent organisational and time management skills all applications should be forwarded

Receptionist Dubai

Aymadhamma

Job description: FEMALE Executive Receptionist / Saleslady that can work in multicultural environment for a PERFUMES Company in DUBAI.

Must communicate well in English

Experienced in supporting high level executives

To provide administrative support and perform numerous duties

Good listening skills

Husband visa or else visa will be provided.

Please send your CV with photo and certificates 

Arms & McGregor International Realty

Team Leader Dubai

Build and manage a team of residential realtors and listing agents. Perform duties, such as recruit, train, coach and nurture a team. Scope: The Team Leader reports to the Managing Director and is responsible for the sales and leasing team. Responsibilities: 1- Recruit team members after carefully assessing their abilities and virtues. 2- Team training, sales 101 to communication skills and advance sales techniques. 3- Coach the team daily, assist every member one on one and as part of the team, assess each member’s abilities and his effectiveness in a team, while analyzing his strength and weaknesses. 4- Make sure the team has all tools needed to perform and prosper. 5- Report on the team performance and have his input in the sales strategy as well as setting a plan to hit the set targets of his team. Skills: • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders and RERA rules. • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. • Computers and Internet Browsing

Receptionist Dubai

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
 

telesales agents Dubai

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our USA immigration company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. You will be working from 7pm to 3am (USA office Hours), our office is located in The Dubai Airport Freezone.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business. All The leads will be warm due to our marketing plan, you will not be cold calling at all. 

We are willing to pay 6,000 AED per month plus commission to the successful candidate. 


Responsibilities

* Contact potential or existing customers to inform them about our immigration service using scripts
* Answer questions about our services or the company
* Ask questions to understand customer requirements and close sales
* Direct prospects to the field sales team when needed
* Enter and update customer information in the database
* Take and process cases in an accurate manner
* Handle grievances to preserve the company’s reputation
* Go the “extra mile” to meet sales quota and facilitate future sales
* Keep records of calls and sales and note useful information


Requirements

* Proven experience as telesales representative or other sales/customer service role
* Proven track record of successfully meeting sales quota preferably over the phone
* Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
* Ability to learn about products and services and describe/explain them to prospects
* American Accent Language Required
* Working Hours: 7pm to 3am
* Working Days: Monday to Friday
* Excellent communication and interpersonal skills
* Cool-tempered and able to handle rejection
* Outstanding negotiation skills with the ability to resolve issues and address complaints

 

Customer service reps Dubai

 description: About the job:
We are looking for a passionate, friendly, yet professional Bilingual Customer Support Representative (fluent in Arabic & English) to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients

Responsibilities:
• Manage incoming (inbound) and outgoing (outbound) calls in a timely manner
• Answer questions about services or the company
• Provide information regarding service in an engaging manner
• Keep records of calls and note useful information
• Enter and update customer information in the database
• Handle complaints to preserve the company’s reputation
• Reach out to existing and potential customers to present our service offering
• Consistently make a good first impression when calling leads
• Answer all customer questions honestly and accurately
• Maintain a friendly, professional tone at all times
• Commit to departmental and individual quotas/goals
• Prepare and present achievements and KIPs

Qualifications:
- 1-2 years of experience as telesales, telemarketing, or call center representative or other customer service role
- Fluency in Arabic and English is a MUST
- Ability to learn about products and services and describe/explain them to prospects

The Body Company

Reception Positions Dubai

Young and dynamic team in Abu Dhabi is looking for motivated employees for the reception in an innovative and high class work environment

Your tasks:

• Welcome clients
• Detailed consultation about the training procedure, prices and payment terms
• Appointment coordination
• Guest Relations
• Help with VIP Guest Care
• Sales transactions
• Organisation of daily studio routine
• Sale of supplement products

Your qualifications:

• University degree or similar qualification
• Professional operations
• Excellent service orientation
• Organisational skills
• Stress-resistant
• Team Player
• Fluent in English
• Accounting knowledge

We provide:

• Young and dynamic team
• Innovativ work environment
• Promotion prospectives & Job opportunities
• Contact to VIP clients
• Work expierence in one of the most emerging markets
• Cost absorption for visa and accommodation

Selected Candidates