Customer Service

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Receptionist Dubai

Job description: Looking for Female receptionist/secretary in Dubai UAE. Preferably husband sponsor visa who can join immediately.

prior experience of receptionist and secretary would be preferable.

Duties:

Attending phone calls
Schedule meeting with companies with CEO.
Document management
HR duties
other general tasks.
Job Type: Full-time

Salary: AED3,000.00 to AED3,001.00 /month

Customer service reps Dubai

ob description: Job Description 
• Conduct calls and face-to-face meetings with customers daily in the malls, offices, shops & specific locations.
• Build and maintain relationships with new customers
• Maintain records of all customer details in our daily report.
• Well educate customers on how products & services can benefit them financially and professionally.
• Sell the company’s products to customers within the given territory.
• Monitor market conditions to understand a customer's specific needs.
• Report daily basis to the head of department

Receptionist Dubai

• You must be able to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
• You will be the first point of contact for our company. Your duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• Pleasing physical appearance and character is a MUST. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. 
• You must be able to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, etc.

Telesales agents Dubai

Job description: Need a Telesales Executive for a IT firm in Dubai - . Job will be part time with good pay.

Should have good knowledge of Sales & Marketing. There will be monthly salary + commission on achieving sales targets.

Receptionist Dubai

St Clair Real Estate

Job description: We are looking for a Receptionist to join our Corporate office. The perfect candidate is outgoing, a great communicator and professional. The Receptionist must have strong customer service, administrative skills and be technically savvy. This position requires attention to details, organizational skills and the ability to multi-task. The Receptionist serves as the face of the office by setting a warm friendly tone and anticipating office needs.

Job Description :

Answering telephone calls and if needed, directing callers to the appropriate personnel.
Entering Leads in CRM System. ust have experience of using CRM.
Making tenancy Contracts.
Taking care of properties under companies management.
Should have knowledge of Ejari
Welcoming visitors to the office and introducing them to the appropriate personnel.
Providing a range of reports depending on what is requested by the manager or sales associates.
Assisting with the maintenance of social media accounts.
Preparing and emailing a report on weekly activities to agents.
Updating Listings.
Overseeing the general appearance of the office, as well as keeping supplies well stocked.
 

Telemarketers Dubai

HARVARD COMPANY

Our company is looking for candidates to fill the position of Telemarketer with a monthly salary offer of Aed 2500-3000 depending on your experience.

Our office is based in Dubai Deira, we are welcoming interested applicants to come for an interview from 10:00 am to 5:00 pm.

Receptionist Dubai

Property Bureau
Country: Dubai
94
Job description: Female Receptionist cum document controller . Candidate have good communication skills with present personality.
1-2 years of experience would be preferable

Selected Candidates