Customer Service

Telemarketers Dubai

We are looking for a telemarketer who can join our team! You will be responsible in making outbound calls to prospective clients. The candidate must be a College graduate, fluent in English and highly self-motivated with hands-on experience with MS Office (particularly MS Outlook, MS Word and MS Excel). Telemarketing / call center experience required.
The position involves calling new leads via phone and email, following up and managing leads in our CRM system. The position has tremendous growth and income opportunities. Salary depends on qualifications.

Customer service reps Dubai

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.


The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements

- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

1. - High school degree

Receptionist Dubai

Proven work experience as a Receptionist, Front Office Representative or similar role

2. Proficiency in Microsoft Office Suite

3. Hands-on experience with office equipment (e.g. fax machines and printers)

4. Professional attitude and appearance

5. Solid written and verbal communication skills

6. Ability to be resourceful and proactive when issues arise

7. Excellent organizational skills

8. Multitasking and time-management skills, with the ability to prioritize tasks

9. Customer service attitude
 

Call centre agents Dubai

Job description: Looking for Call Center Agent – Arabic Speaker
It’s important the person can speak and write fluent Arabic as he/she will answer the calls and reply by WhatsApp.
With experience in the same field and in Leisure.
6 days a week
Starting date: asap
Send your CV

Receptionists Dubai

Job description: Reputed Group of Companies in UAE requires Receptionist (Female) at Abu Dhabi. Candidates seeking the above position should have atleast 2 to 3 years of experience.
- Good Organization skills
- Good Time management
- Good Communications skills, written and verbal
- Excellent at English Language : Read/Write/Speak
- Discretion
- Good with MS Office tool
- Accuracy and good attention to detail
- An ability to stay calm and tactful under pressure
- Self-motivated
- A bright and positive attitude

Telesales agents Dubai

Baakza

Job description: We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Responsibilities

· Contact potential or existing customers to inform them about a product or service using scripts

· Answer questions about products or the company

· Ask questions to understand customer requirements and close sales

· Enter and update customer information in the database

· Go the “extra mile” to meet sales quota and facilitate future sales

· Keep records of calls and sales and note useful information

Requirements

· Proven experience as telesales representative or other sales/customer service role

· Proven track record of successfully meeting sales quota preferably over the phone

Telemarkers Dubai

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to take our services.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Responsibilities
Cold call people using a given phone directory to sell our service
Answer incoming calls from prospective customers
Ask pertinent questions to understand the customer’s requirements
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Requirements
Proven experience as telemarketer or similar sales/customer service role
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
High school diploma;
Should have 2-5 years of experience in outbound calling/service industry
 

eateasily

call center representative in Dubai 

• Providing prompt, efficient and courteous service to callers.

• Providing the utmost professionalism and exceptional customer service via telephone, Internet email and instant messaging.

• Handling customers inquiries by telephone and by email

• Coordinating with the fast food and restaurants with regards to customers’ orders

• Manage and resolve a variety of customer issues, complaints and requests.
 

Selected Candidates