Customer Service

telesales agents Dubai

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our USA immigration company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. You will be working from 7pm to 3am (USA office Hours), our office is located in The Dubai Airport Freezone.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business. All The leads will be warm due to our marketing plan, you will not be cold calling at all. 

We are willing to pay 6,000 AED per month plus commission to the successful candidate. 


Responsibilities

* Contact potential or existing customers to inform them about our immigration service using scripts
* Answer questions about our services or the company
* Ask questions to understand customer requirements and close sales
* Direct prospects to the field sales team when needed
* Enter and update customer information in the database
* Take and process cases in an accurate manner
* Handle grievances to preserve the company’s reputation
* Go the “extra mile” to meet sales quota and facilitate future sales
* Keep records of calls and sales and note useful information


Requirements

* Proven experience as telesales representative or other sales/customer service role
* Proven track record of successfully meeting sales quota preferably over the phone
* Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
* Ability to learn about products and services and describe/explain them to prospects
* American Accent Language Required
* Working Hours: 7pm to 3am
* Working Days: Monday to Friday
* Excellent communication and interpersonal skills
* Cool-tempered and able to handle rejection
* Outstanding negotiation skills with the ability to resolve issues and address complaints

 

The Body Company

Reception Positions Dubai

Young and dynamic team in Abu Dhabi is looking for motivated employees for the reception in an innovative and high class work environment

Your tasks:

• Welcome clients
• Detailed consultation about the training procedure, prices and payment terms
• Appointment coordination
• Guest Relations
• Help with VIP Guest Care
• Sales transactions
• Organisation of daily studio routine
• Sale of supplement products

Your qualifications:

• University degree or similar qualification
• Professional operations
• Excellent service orientation
• Organisational skills
• Stress-resistant
• Team Player
• Fluent in English
• Accounting knowledge

We provide:

• Young and dynamic team
• Innovativ work environment
• Promotion prospectives & Job opportunities
• Contact to VIP clients
• Work expierence in one of the most emerging markets
• Cost absorption for visa and accommodation

mymaid

Customer Service – Arabic
A Maids’ Services based in Dubai has an urgent requirement for a Customer Service to act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency. He/She has to ensure excellent service standards and maintain high customer satisfaction.
Job Duties & Responsibilities:
• Effectively manage large amounts of incoming calls.
• Knowledge on Maids’ Services online system booking.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
Education and Experience Requirements:
• High School or Equivalent. 
• Proven customer support experience
• At least 2 years in Maid Services or Janitorial services preferred
Knowledge, Skills, and Abilities 
• Strong phone contact handling skills and active listening.
• Familiarity with Maids’ Services online systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Call Centre Representatives Dubai

We are looking for Call Center Representatives and a Call Center Supervisor for an expanding company in Dubai. You will responsible for the liaison between our company and its current and potential clients. You will interact by telephone with clients to provide information on the Company’s services, collect information on the client’s requirements, upsell services and conduct follow-up calls.

Responsibilities

• Manage incoming calls and customers service enquiries.
• Identify and assess the client’s needs and obtain client information
• Provide accurate and complete information about the services offered by the Company.
• Persuade potential clients to purchase a service from the Company
• Take the client through the booking process in a clear and informative manner
• Recommend new services, value added services, upgrades and renewals.
• Maintain enquiries and the client data bases
• Follow up on initial contacts and build relationships through open communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Contact businesses or private individuals
• Keep records of all conversations in our call center database

Education and Experience

• College Level
• Proficient in relevant computer applications and call center systems
• Previous experience within a call centre environment would be an advantage
• Good typing skills
• Knowledge of sales principles and methods
• Required language skills – English and English/Arabic
• Possess strong verbal communication skills, negotiation skills and adaptability

 

We require the following:

 

3 x Arabic/English speaking Representatives

3 x British Nationality/Educated Representatives

3 x English speaking Representatives with previous Call Centre experience

1 x Arabic/English speaking Supervisor with previous Call Centre experience.

 

We are offering a basic salary plus good commission structure

TYROZ

Customerr service executive Dubai

Required client Service Executive for a cleaning company. With Minimum 2-4 years of professional experience in facility management (or) cleaning company (or) similar industry with below roles and responsibilities:
• Ability to prepare daily and monthly work schedules for 200 operation staffs.
• Identify problems during operations and areas for improvement in the process, to resolve them in a quickly and timely manner.
• Knowledge to prepare Quotation daily, monthly and yearly basis.
• Having knowledge in answering Phone calls.
• Having excellent customer service skills with good English communication. And Arabic is advantage.
• Knows how to identify and develop new customer to the company.
• Manage customers’ requirements.
• Speaking with clients to understand, anticipate and meet their needs.
• Efficient in doing MS EXCEL, WORD AND OUTLOOK.
• Need staff who is work under pressure Situation.
• Maintain updated client contact records or other Client Management System. Document all client contacts and service work.
• Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology. 
• Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients. 

Customer Service Manager Dubai

Senior customer service manager with 6 years experience needed for telecom distribution company, you will also have experience managing staff, up to a team of 10, we offer a great salary package

CSR rep Dubai

Super Religare Laboratories

CUSTOMER SERVICE REPS DUBAI

Resolving Problem Samples.

* Intimating the Client regarding Problem Specimens.

* Replying to the Queries of Client/Sales Officers/Patient/Doctors through fax, telephone and Emails.

* Co-ordination with the various Depts. SRL for solving patients problems, report status etc.

* Accepting request for add-on & Cancellation of test

* Delays/Test down information from Lab. Conveyed proactively to the Client/Sales Officers.

* Documentation of Various queries, complaints received from clients, patients and doctors and doing follow –up for the same.

* Documenting Delayed reporting of tests from the laboratory and providing analysis for the same.

* Has knowledge of product line, prices, drop ship items, various marketing promotional services, and similar data, as required

Minimum One (1) year's experience. Knowledge and good communication ability in English . Pleasant telephone voice/manner, ability to operate simple office software sufficiently to perform the job. Ability to compose correspondence.

Receptionist Dubai

Receptionist 
Salary: 4500 AED per month
Females only

Transportation by Company
Only candidates living in Al Barsha or willing to relocate will be consider
Uniform provide by company

Candidates must know Gym equipment and be in good shape.

Candidates must have a very good level of English speaking and writing.

Candidates must be computer literate

Candidates must be welcoming and with high customer service skills

We welcome candidates that are active in sports.

Selected Candidates