Customer Service

Customer Service Dubai

We are looking for a temporary customer-oriented service representative for our client to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The job duration is 2 months only.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with IT systems MYOB, MYSTRATA preferable
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritise, and manage time effectively
• High school degree
• Nationality: Filipino

Job Type: Temporary
Salary: AED3,500.00 /month
Job Location:

• Dubai

Required education:

• High school or equivalent

Call centre agents Dubai

Attend and manage inbound and outbound calls.
• Manage inquiries by phone, fax and emails.
• Sort and distributes received mails by post box and shipments by courier.
• Prepares and arrange pick up of documents or shipments with courier companies.
• Conducts follow up on shipment status; online and by phone.
• Delegate driver’s daily itinerary/task including airport pick up/drop for guest and staff.
• Keep tract of driver’s whereabouts thru company’s fleet tracking device/system.
• Updates company clients and employees contact details on company’s online system.
• Maintain document processes and ensure appropriate storage of all documentation
• Prepares records for entry into system.
• Ordering and maintaining stationery and equipment supplies.
• Organizing, storing and filling paperwork, documents and computer based information.
• Perform HR related job instructed by the HR Manager during his/her leaves, and assist on daily job as needed.
• To prepare monthly staff log book report
• To follow and update every two weeks vehicle petrol balance, Salik balance, traffic fine etc.

Receptionist Dubai

A receptionist is required office in a retail environment; maintaining the store records, coordinating and supervising in-store events/activities, learning , and most importantly, building relationships with new clients

WE REQUIRE:

* Fluency in English

* Professional or personal experience as a receptionist/Secretary is a must for office duties

* Outgoing and enthusiastic personality

* Great attitude to tackling new tasks and learning new skills

This is a job where candidates can explore their potential and grow, and have fun at the same time! If you thats you send us your letter and CV to ladancia at hotmail dot com. Or what's app CV as soon as possible. Thank you for your interest will only contact you once your CV is approved.

Business Development Manager Dubai

We Multinational Corporate Business Group operating in 20 countries with 17 different companies our media companies now we are looking for Corporate Client Relation Head Female for our Business Group, Masters or equal females who have well groomed pleasant personality fluent in English able to Lead all corporate and client Head also look after Corporate clients business deal with them, regarding business with company able to provide full details and make deals also take care corporate client provide maximum facilities when they using our jets or Cruise Service, and distribution network for hydro herbal molasses etc  handle  electronic and print media campaigns for our corporate clients, have new visions in mind with sharp mind reading skill to handle clients with there business requirements, freely able to work late extensive hours including nights can work and complete presentation in short notice able to lead her team, can frequently travel in country and aboard regarding business meetings, official parties, shoots for commercials, media companies, and any other event, persons should be Fully liberal bold open minded in every sense can easily wear proper office western cloths while out of country, can able to use her personality charm with strong convincing power together to impress clients, fully familiar with computer, Her personality charm will be plus point as people know its always hard to deal with corporate sector specially when you have Multinational companies and international business clients, remember its not a 9 to 5 normal office job its media related time consuming and demanding job in every sense,
 
We only deal with selective companies as corporate clients so as a Head of department person can expand business volume with them in Media, Manufacturing, Hospitality, Trading, Import Export, Resorts, Business small jets, luxury small boats, café, hotels  business, kindly send full CV with face impressions and complete details so we can easily process without wasting time, kindly read all job details carefully before apply best salary package with all necessary facilities will provide to perform duty with best abilities,
 
able to take deep interest in culture and traditions also able to motivate people about our services in media event management production, other trading items, molasses, chartered Jets and mini Cruise/boats for business or holidays in 20 countries  make very friendly and affordable tour plans for them take active part of every national level celebrations, make very close relations with local print electronic media, able to create very healthy promotion campaign

Customer service manager Dubai

Job description: Preference will be given to qualified candidates who can demonstrate experience in the following;

• Reporting any potential incidents that could affect the safety and or security operations of any person or property
• Maintaining the highest possible levels of customer service at all times
• Ensuring all staff, contractors and visitors are authorized to enter the premises by means of valid passes
• Being responsible for all building keys and esnure keys are signed out for and returned on all occasions as applicable
• Confirming that each guard will report for duty in the appropriate dress and commence duties at the shift handover
• Reporting any security guard caught smoking whilst on duty
• Affirming that company mobile telephones are only used for company business while on static duties and personal calls should be confined to break periods

The ideal candidate must have a clean criminal record and must be physically fit to perform any duties.

Receptionist Dubai

Greyhound

Job description: Job brief
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Responsibilities
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
 

Support agents Dubai

Executive Support Assistant to the Chief of Staff
We are currently looking for this position to be filled immediately. We'd like to ask you a few questions to jump start the process and get to know you a bit. We are also currently receiving a lot of applications, so you may not hear from us immediately. Good luck with the hiring process and we'll be in touch. 

Who are we?
We are Invisible’s Operation Team. We solve problems at scale so they never happen again. At our best, we solve problems before they happen. How?

We Believe That
-- Invisible is a world-changing company and the Operation Team is responsible for creating the systems that will launch Invisible into the stratosphere

-- Exponential gains from systems > Short term linear work > Systems for system's sake

-- Consistent feedback is key - we are addicted to learning and getting better

-- What one of us knows, all of us should know

-- Every new mistake is a learning opportunity

Because of these beliefs, we’ve built a team where

-- Distributed approaches and centralized intelligence merge. Each teammate is constantly innovating and trying something new. Every mistake is prevented by all. Every success is learned by all.

-- Each of us contains the sum of the knowledge, intelligence, and creativity of our entire team.

-- We evolve and mutate constantly like an organism, identifying successful and problematic tactics and incorporating ideas from any source.

Who We Want
-- Polymaths and independent thinkers

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Selected Candidates