Customer Service

Customer service reps Dubai

Job description: Candidate with Pleasing personality 
• Good Communication skills.
• Person should have customer serving attitude.
• Flexible for work inside and outside office.
• Arabic (Read, Write & Speak) will be given preference.

Customer service reps Dubai

Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy Respond to customer queries (Calls/Emails) within the specified TAT Triilingual (French/Arabic/English) Call center + Call/Correspondence work type Manage customer expectations & ensure a robust communication rhythm Deliver on Performance SLAs as set by the Client BUSINESS FUNCTION Customer Service PRIMARY SKILLS Candidate must have excellent Arabic & English skills (Written & Verbal) Candidate should have a exposure/experience in a call center/customer service environment Excellent interpersonal & communication skills are a must. Ability to multi-skill & co-ordinate multiple activities under pressure. Strong customer focus. EDUCATION / EXPERIENCE Any graduate with At least 1-3 yrs of customer service/calling experience in Banking/ Financial Services, preferably in Insurance domain Domain knowledge of Insurance Exposure to Transaction work flow

Customer service agents dubai

Generalmotorslimited

Job description: Customer Service Representative


Overview

Collaborative and Respectful. A place to dream and do. These are just a few words that describe what life is like at General Motors. As one of the world’s most admired brands, General Motors is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

General Motors Customer Service Department is looking for a passionate and highly-motivated Customer Service Representative. The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs and concerns, and providing customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand.

What you’ll be doing:

Take ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment.
Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.
Reviews customer history and where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.
Works with other departments to resolve customer account issues.
Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. 
Initiates appropriate forms to fulfill customer requests.
Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.

Qualifications

Excellent verbal communication and interpersonal skills.
Self-starter and independent. 
Team oriented and results driven.
Strong organizational skills and attention to details.
Attendance and Punctuality are essential for this position.
Ability to maintain regular and predictable attendance to support team and business objectives.
Capability to work flexible work hours, which may include day, evening and weekends shifts. 

Customer service agents Dubai

CUSTOMER RESPONSE AGENT AED 4000 per month all inclusive 

· Receive/ transfer calls from internal/external customers.
· Record all requests into the applications used.
· Create work orders for customer’s fresh requests.
· Building customer’s interest in the services and products offered by the company.
· Follow up the calls of the client with clerical duties which includes follow up on open requests, escalating pending WOs, as well as liaising with other departments.
· Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions.
· Effectively deal with job stress, angry callers, and upset customers.
· Display Time flexibility towards shifts as per work traffic requirements.
· Flexibility and reliability- Ability to adapt to change; meet the changing demands of the work environment; any delays or other unexpected demands.
· Quality management- Look for means of improving as well as promoting quality; analyze the various parts of a problem properly and develop logical solutions; to follow instructions and also keep commitments.
Facility Management experience is highly preferable.
Minimum 2 years of UAE, experience desirable.

 

Receptionist Dubai

 Looking for female receptionist for beauty Clinic in Dubai. (English & Arabic speaker)

Responsibilities:
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Register the clients in software and assist to call center for follow up the clients

Skills:
Candidates should be fluent in Arabic and English.

Call centre agents Dubai

Position for call centre agents

Call Center Agent Job Responsibilities and Duties
• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Research, identify, and resolve customer complaints using applicable software
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Call Center Agent Qualifications and Skills
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Language proficiency in English mandatory
• Second language proficiency in Hindi or Malayalam or Arabic
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
 

Zaki Group

Receptionist for gents and ladies salons network located in best hotels in Palm Jumeirah, Dubai.
We are looking for a female receptionist, aged from 22-35, fluent in English, knowledge of Russian is an advantage too, experienced PC user, communicable, responsible, polite, experience as the administrator, hostess, receptionist is required.
Please send your CV

Shields AE

Female Receptionist Dubai

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Answers questions about our company and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Preparing shop drawings for submittals .
Any other office work as needed.

requirements :

- Must have experience working on the same positions.

 

Selected Candidates