Customer Service

Receptionist Dubai

 Required urgently the following staff for a company in the Business Bay Area, 1. Receptionist 2. Personnel Secretary 3. HR Manager 4. Sales Manager 5. Sales Executive 6. Office boy/ girl Candidate should young energetic Female, preferably speaking English and Arabic. French-speaking will be added advantage.

Customer Service Reps Dubai

Hotel in the UAE has several openings for customer service reps, you must have at least 1 year experience and good English skills, you will greet guests and assist with check ins and check outs, we offer a great salary package plus relocation and housing

Customer service Dubai

 ZAHRA GENTS SALON 

Zahra Gents Salon is a salon located in Jumeirah Village Circle. We are seeking for great professional skills and is currently revamping our current salon to a brand new one with exclusive arrangements. The new management style emphasizes on the expansion of the salon and to be one of the fast-growing salon chains. The team is very young and is new so we would love to welcome people to the team who can support us throughout. The start might not be the best but the future will look bright. 

RESPONSIBILITIES
Creates an exceptional guest experience by listening to and understanding the guest’s needs, providing quality service, and performing services requested in an efficient and professional manner
Completes administrative tasks (transactions on the computerized register, guest accounts, etc.) and performs light housekeeping duties as needed
Promotes products and services designed to help guests get the style they want
Attends all staff meetings, training’s, and educational classes as required
Performs other duties as assigned

QUALIFICATIONS
Great people management skills 
Must train fellow colleagues in a fun and fast-paced environment 
Previous experience preferred
Neat, clean, and professional appearance
Outgoing and friendly personality
Proficient computer skills
Must be able to work a flexible schedule, including evenings and weekends
Must be able to stand for long periods; perform repetitive movements with fingers, hands, wrists, and arms; and perform continuous grasping and reaching, often above shoulder level
Must be prepared to grow and be part of the brand t

Customer service agents dubai

Generalmotorslimited

Job description: Customer Service Representative


Overview

Collaborative and Respectful. A place to dream and do. These are just a few words that describe what life is like at General Motors. As one of the world’s most admired brands, General Motors is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

General Motors Customer Service Department is looking for a passionate and highly-motivated Customer Service Representative. The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs and concerns, and providing customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand.

What you’ll be doing:

Take ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment.
Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.
Reviews customer history and where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.
Works with other departments to resolve customer account issues.
Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. 
Initiates appropriate forms to fulfill customer requests.
Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.

Qualifications

Excellent verbal communication and interpersonal skills.
Self-starter and independent. 
Team oriented and results driven.
Strong organizational skills and attention to details.
Attendance and Punctuality are essential for this position.
Ability to maintain regular and predictable attendance to support team and business objectives.
Capability to work flexible work hours, which may include day, evening and weekends shifts. 

Customer Service Manager Dubai

Effective resource planning for customer service • Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills • Implements a high standard of customer focus within the store , Regularly assesses customer service standards within the store • Create seamless customer service orientation among employees by ensuring timely and efficient customer service • Ensure customer needs are met and complaints/ queries are resolved in a timely manner

Receptionist Dubai

Whydham

Receptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. KEY RESPONSIBILITIES • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks. • Be familiar with all the Front Office software required for the Front Office Receptionist. • Ensure that all hotel standards are met when serving the guests and handling information. • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. • Review Front Office log and Trace File daily. • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. • Be familiar with all in-house groups. • Be aware of closed out and restricted dates. • Promote and sign up Wyndham Rewards memberships to guests. • Have knowledge of emergency procedures and assist as needed. • Use proper etiquette at all times when communicating with guests and associates. • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. • Maintain and market promotions and guest programs.

Telemarkers Dubai

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to take our services.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Responsibilities
Cold call people using a given phone directory to sell our service
Answer incoming calls from prospective customers
Ask pertinent questions to understand the customer’s requirements
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Requirements
Proven experience as telemarketer or similar sales/customer service role
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
High school diploma;
Should have 2-5 years of experience in outbound calling/service industry
 

Call Centre Agents Dubai

Marriott

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Selected Candidates