Customer Service

Loews Regency Hotel

Receptionist Dubai

The Loews Regency Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.The main purposes of the hotel reception area’s staff are to respond courteously to guests requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.Qualify candidates are to submit cv/resume

Call centre agents Dubai

Eateasily

Job description: Looking for a Call Center Representative with relevant experience.

Providing the utmost professionalism and exceptional customer service via telephone, Internet email and instant messaging.
Providing prompt, efficient and courteous service to callers.
Handling customers inquiries by telephone and by email
Coordinating with the fast food and restaurants with regards to customers' orders
Manage and resolve a variety of customer issues, complaints and requests. ​
 

Reception Dubai

Job Summary & Responsibilities

Operating the telephone system in a professional manner.

Receiving, circulating & distributing all incoming mails & faxes to the necessary entities.

Assisting & guiding the clients/suppliers to the appropriate department for their follow-up and concerns.

Preparing reports and other documents using available formats and tools according to immediate superior instructions.

Executing forms and procedures as requested by the superiors in the proper format.

Carrying out all tasks this might be deemed necessary for the execution of duties and or for the benefit of the company.

Attending & assisting the different departments or any administration task in case of additional work.

Filing & documenting incoming & outgoing documents. Typing & drafting correspondence.

Monitor and submit office supplies request as necessary.

Requirements

Bachelor's Degree graduate.

Minimum of 1 year experience at the same position.

Good communication skills.

Call Centre Representatives Dubai

We are looking for Call Center Representatives and a Call Center Supervisor for an expanding company in Dubai. You will responsible for the liaison between our company and its current and potential clients. You will interact by telephone with clients to provide information on the Company’s services, collect information on the client’s requirements, upsell services and conduct follow-up calls.

Responsibilities

• Manage incoming calls and customers service enquiries.
• Identify and assess the client’s needs and obtain client information
• Provide accurate and complete information about the services offered by the Company.
• Persuade potential clients to purchase a service from the Company
• Take the client through the booking process in a clear and informative manner
• Recommend new services, value added services, upgrades and renewals.
• Maintain enquiries and the client data bases
• Follow up on initial contacts and build relationships through open communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Contact businesses or private individuals
• Keep records of all conversations in our call center database

Education and Experience

• College Level
• Proficient in relevant computer applications and call center systems
• Previous experience within a call centre environment would be an advantage
• Good typing skills
• Knowledge of sales principles and methods
• Required language skills – English and English/Arabic
• Possess strong verbal communication skills, negotiation skills and adaptability

 

We require the following:

 

3 x Arabic/English speaking Representatives

3 x British Nationality/Educated Representatives

3 x English speaking Representatives with previous Call Centre experience

1 x Arabic/English speaking Supervisor with previous Call Centre experience.

 

We are offering a basic salary plus good commission structure

Customer service reps Dubai

Customer Service Representative 

• Effectively manage large amounts of calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Raising customer's requests on CRM.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
Job Requirements
• Good knowledge of relevant computer programs and telephone systems.

• Interpersonal skills.
Cool-tempered and able to handle complaints.

CSR rep Dubai

Super Religare Laboratories

CUSTOMER SERVICE REPS DUBAI

Resolving Problem Samples.

* Intimating the Client regarding Problem Specimens.

* Replying to the Queries of Client/Sales Officers/Patient/Doctors through fax, telephone and Emails.

* Co-ordination with the various Depts. SRL for solving patients problems, report status etc.

* Accepting request for add-on & Cancellation of test

* Delays/Test down information from Lab. Conveyed proactively to the Client/Sales Officers.

* Documentation of Various queries, complaints received from clients, patients and doctors and doing follow –up for the same.

* Documenting Delayed reporting of tests from the laboratory and providing analysis for the same.

* Has knowledge of product line, prices, drop ship items, various marketing promotional services, and similar data, as required

Minimum One (1) year's experience. Knowledge and good communication ability in English . Pleasant telephone voice/manner, ability to operate simple office software sufficiently to perform the job. Ability to compose correspondence.

Customer Service Reps Dubai

Yachts Company in Dubai is looking for customer service/ business development. Requirements: who can speak english (other languages are considered too) Good presence Polite 2500 dh + commission

Customer service reps Dubai

 description: About the job:
We are looking for a passionate, friendly, yet professional Bilingual Customer Support Representative (fluent in Arabic & English) to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients

Responsibilities:
• Manage incoming (inbound) and outgoing (outbound) calls in a timely manner
• Answer questions about services or the company
• Provide information regarding service in an engaging manner
• Keep records of calls and note useful information
• Enter and update customer information in the database
• Handle complaints to preserve the company’s reputation
• Reach out to existing and potential customers to present our service offering
• Consistently make a good first impression when calling leads
• Answer all customer questions honestly and accurately
• Maintain a friendly, professional tone at all times
• Commit to departmental and individual quotas/goals
• Prepare and present achievements and KIPs

Qualifications:
- 1-2 years of experience as telesales, telemarketing, or call center representative or other customer service role
- Fluency in Arabic and English is a MUST
- Ability to learn about products and services and describe/explain them to prospects

Selected Candidates