Customer Service

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Call Center Agent Dubai

Dubai Essential Requirements: ONLY Females, Company Type: Experience at a Multinational Company OR Large Call Center, Function: Experience of Inbound Call Handling Minimum 1 year experience as Call Center Agent or in a similar role This position is at a Prestigious Spa/Beauty and Wellness Company, a modern, polished personality, & excellent interpersonal communication skills are essential Interested candidates may share their CVs, salary is negotiable

Call centre agents Dubai

 We Are Hiring Call Center Agent Job Requirements Knowledge and/ or experience in the international financial markets - Fluency in English and Arabic is a Must. Other spoken languages are a plus (Customer service experience is preferred. Sales experience is preferred. University/ college degree is preferred

Receptionists Dubai

Ras group of companies

Country: United Arab Emirates

Job description: Group of companies requires young, dynamic and smart female staff 
Receptionist (01) 
Purchase Assistant (02)
Sales Assistant (02)
Any nationality 
Arabs and Central Asia (preferred) 
Good Looks/Presentable 
Spouse Visa (preferred)
Visit Visa 
Salary – 2000-5000 per month

eateasily

call center representative in Dubai 

• Providing prompt, efficient and courteous service to callers.

• Providing the utmost professionalism and exceptional customer service via telephone, Internet email and instant messaging.

• Handling customers inquiries by telephone and by email

• Coordinating with the fast food and restaurants with regards to customers’ orders

• Manage and resolve a variety of customer issues, complaints and requests.
 

Receptionists Dubai

Currently hiring a FEMALE receptionist for a well established firm in Dubai. In addition to performing services as a receptionist, the job holder will also be required to undertake customer services responsibilities. The job requires, but is not limited to, the following: • Supervise the front office • Answer Calls/messages and provide appropriate guidance where necessary • Greet customers • Review voicemail messages/emails • Data entry and maintaining spreadsheets • Maintain calender for senior executives • Follow up on leads and updating relevant databases • Monitor and record attendances • Coordinate with staff and service providers for receiving/sending mails, packages, etc. The ideal candidate will: • be a graduate and have minimum 2 years relevant experience • have excellent command over (written and spoken) Arabic AND English • be between 21 to 36 years of age • have proven skills in MS-Office applications, particularly Word, Excel and Powerpoint

Receptionist Dubai

We are looking for sales receptionist to join our growing team. To be successful in this role, you will need an excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist will be an advantage. 

Applicant should:
- Able to meet monthly quota/ generate sales
- Excellent written and verbal communication skills; Fluent in English
- A proactive approach to dealing with issues that may arise
- Answering phone calls in a professional manner, and routing calls as necessary.
- Highly organized, able to multitask and work under pressure
- Able to contribute positively as part of a team, helping out with various tasks as required.

 

Receptionist Dubai

New progressive salon concept coming up in JLT. Looking for energetic, enthusiastic, diligent and customer-oriented female front desk receptionist. Good starting salary is offered (6500 aed) with an opportunity to increase it based on sales (1%).

 

Responsibilities:

- Welcome the customers

- Manage phone / website bookings

- Manage salon's retail stock

- Control the attendance and the cleanliness of the salon

- Promote and sell salon's retail products

- Attend work trainings if required

 

- NEEDS TO BE OUTSTANDING AT CUSTOMER SERVICE, able to smile all the time, able to go extra mile, able to resolve conflicts with customers in diplomatic way - APPLY ONLY IF YOU MATCH THIS REQUIREMENT PLEASE

- EXCELLENT LEVEL OF ENGLISH; able to understand clients' needs and interact with them, able to use professional language - APPLY ONLY IF YOU MATCH THIS REQUIREMENT PLEASE

- Be punctual, responsible, strong personality, able to manage others, anticipate customer needs and be proactive

- Experience working at reception / sales / hospitality business is required

- Experience working in Dubai is a bonus

 

 

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Selected Candidates