Customer Service

Customer service reps Dubai

Job description: *Provide excellent customer services
*Always strive towards best customer satisfaction
*Greet customers and present menus
*Make suggestions based on their preferences
*Take and serve food/drinks orders
*Up-sell when appropriate
*Arrange table settings
*Keep tables clean and tidy at all times
*Check products for quality 
*Deliver checks and collect payments
*Cooperate and communicate with all serving and kitchen staff
*Adhere to all relevant health department rules/regulations and all *customer service guidelines

Call centre agents Dubai

Position for call centre agents

Call Center Agent Job Responsibilities and Duties
• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Research, identify, and resolve customer complaints using applicable software
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Call Center Agent Qualifications and Skills
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Language proficiency in English mandatory
• Second language proficiency in Hindi or Malayalam or Arabic
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
 

CSR Dubai

Customer Service Representative


Requirements
•High school diploma, general education degree or equivalent.
•Excellent in English speaking. Arabic speaking is a plus.
•Ability to stay calm when customers are stressed or upset.
•Comfortable using computers and CRM system.
•Experience working with customer support.
Responsibility
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
-Responding promptly to customer inquiries over the phone and digital media.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.

Send update CV

Customer service Dubai

We have an urgent requirement with one of our reputed client for the below mentioned position :

Designation : Customer Service Representative 
Location : Sharjah/Al Ain/Abu Dhabi/Dubai/Fujairah 

Candidates on Sponsor Visa/Own Visa (NOC) only need to apply for this job. 

Client is looking for Presentable, Smart candidate with good Communication Skills.

Interested & Matching candidates can Walk-In for an interview on the below mentioned :

Customer reps Dubai

Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Call centre agents Dubai

Attend and manage inbound and outbound calls.
• Manage inquiries by phone, fax and emails.
• Sort and distributes received mails by post box and shipments by courier.
• Prepares and arrange pick up of documents or shipments with courier companies.
• Conducts follow up on shipment status; online and by phone.
• Delegate driver’s daily itinerary/task including airport pick up/drop for guest and staff.
• Keep tract of driver’s whereabouts thru company’s fleet tracking device/system.
• Updates company clients and employees contact details on company’s online system.
• Maintain document processes and ensure appropriate storage of all documentation
• Prepares records for entry into system.
• Ordering and maintaining stationery and equipment supplies.
• Organizing, storing and filling paperwork, documents and computer based information.
• Perform HR related job instructed by the HR Manager during his/her leaves, and assist on daily job as needed.
• To prepare monthly staff log book report
• To follow and update every two weeks vehicle petrol balance, Salik balance, traffic fine etc.

Customer service reps Dubai

ob description: Job Description 
• Conduct calls and face-to-face meetings with customers daily in the malls, offices, shops & specific locations.
• Build and maintain relationships with new customers
• Maintain records of all customer details in our daily report.
• Well educate customers on how products & services can benefit them financially and professionally.
• Sell the company’s products to customers within the given territory.
• Monitor market conditions to understand a customer's specific needs.
• Report daily basis to the head of department

Selected Candidates