Customer Service

Call Centre Agents Dubai

Call Center Agent required for a Leading Outsourcing Company – Dubai

Responsibilities:

Handle customer inquires/calls over the telephone or chat as per the clients requirements.
Process orders, deliveries, forms & applications and describe product & services.
Deliver prepared sales scripts to persuade potential customers to up sell or purchase a product or service.
Manage & resolve customer complaints.Identify & escalate priority issues and route calls to appropriate resource.

About you:

Husband's/Father's sponsorship preferred.
Fluent in Arabic & English.
Typing speed - minimum 25 wpm.
Willing to join immediately.
Job Type: Full-time, 9hours/day, 6day a week

Salary: AED2,500 - AED3,000/month

Job Location: Dubai

mymaid

CSR Dubai

Excellent verbal communication skills.• Detail oriented – pays attention to details at each customer’s location, with extra attention to any special requests.• Friendly and Professional – able to deal with customers when they are on-site while cleaning is being performed.• Team player – ability to work within a team where members depend on each other to get work done.• Self-starter – able to identify work that needs to be done and do it without being instructed to do so.• A desire to learn, seek new challenges and take on additional responsibilities.• Reasoning ability. Good common sense with the ability to solve practical problems.• Collect wasted paper and ensure that it is sent off for recycling purposes• Perform floor polishing and buffing activities• Keep a check on cleaning materials and re-order via the Manager.• Cooperate with the rest of the staff• Undertake any other duties as may be required from time to time.• Use cleaning solutions to remove stains and clean surfaces• Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.• Learn specific cleaning techniques of the company based on time and motion. Work smarter, not harder.•

Benefits: Free Accommodation + Transportation + Medical Insurance

Tele sales Dubai

Reputed Government Services Company with branch in Bur Dubai requires Sales Co-ordinator (Tele-Sales)

Job Specification:

General Criteria

Education: Any College Degree
Experience: Prior Tele Calling Experience preferred
Language Skills: Good English Communication (Mandatory) and Hindi will be preferred
Salary Range: Attractive and will be decided according to skill.
Incentive: Will be discussed
Job Location: Bur Dubai

Critical Criteria:

Key skills: Tele Calling skills; Negotiation; English Language Proficiency; Communication skills; Telephone etiquette; Bulk Mails; Reports etc.,

culexhospitality

Call Center Agent Dubai
Job Type : Full Time

Job Overview: 

Call Handling
 Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.

Call Resolution
 Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.

Outbound Calls
 Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.

Job Functions:

 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

Secretary Dubai

Alahramtaqa

Job description: Secretary

The Successful Applicant
The successful candidate must be fluent in speaking, reading and writing Arabic and English Must be proactive and a team player Ideally have professional services experience Ability to Multi Task

The Role

• To assist Commercial Head by performing diverse and advanced secretarial and administrative duties. Prepares business travel schedules, management meetings, coordination with other departments. Coordinates with Admin, HR/Retail/Marketing/Finance.
• Manages the daily administrative functions and to keep Commercial head informed and focused on priority issues
• Handles a wide range of highly profiled and confidential information requiring a dedicated level of confidentiality at all times. Screens all requests for information and is sensitive to whom and in what form, information can be released.
• Sorts, reads and annotates incoming mail and documents. Initiates action with the Commercial Head incoming correspondence by determining priorities, forwarding to proper departments for action, or composing correspondence in response.
• Manages the Commercial Head’s travel agenda. Books travel arrangements, confirms business agendas, and arranges hotel bookings, vehicles and special events as required.
• Schedules the Commercial Head’s appointments and maintains his calendar. On own initiative makes alternative arrangements for cancelled or interrupted appointments.
• Maintains department’s generic file/records.
• Performs any other miscellaneous job required for the department

 

Customer Service Reps Dubai

Hotel in the UAE has several openings for customer service reps, you must have at least 1 year experience and good English skills, you will greet guests and assist with check ins and check outs, we offer a great salary package plus relocation and housing

Receptionists Dubai

Leading Business consultancy company based in Dubai is looking for a good looking secretary and reception. qualification requirements :
1- Good looking and handsome and trustworthy.
2- Smart , sharp , ready to act fast , and have the ability to learn fast .
3- Organized and have a grate commitment with job and time saver
4- Have a good knowledge of Microsoft office tools and programs & very good internet user .
5- Have a general knowledge in Photoshop .
6- Fluent in ( speaking , writing and communication in English ) other language will be advance .
7- • Strong multitasking and prioritizing skills
• Ability to keep information confidential
• Strong written and oral communication skills
• Must be able to work independently as well as in a team
Other requirements will be discussing during interview

Selected Candidates