Customer Service

Customer service reps Dubai

Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy Respond to customer queries (Calls/Emails) within the specified TAT Triilingual (French/Arabic/English) Call center + Call/Correspondence work type Manage customer expectations & ensure a robust communication rhythm Deliver on Performance SLAs as set by the Client BUSINESS FUNCTION Customer Service PRIMARY SKILLS Candidate must have excellent Arabic & English skills (Written & Verbal) Candidate should have a exposure/experience in a call center/customer service environment Excellent interpersonal & communication skills are a must. Ability to multi-skill & co-ordinate multiple activities under pressure. Strong customer focus. EDUCATION / EXPERIENCE Any graduate with At least 1-3 yrs of customer service/calling experience in Banking/ Financial Services, preferably in Insurance domain Domain knowledge of Insurance Exposure to Transaction work flow

Telesales agents Dubai

We are looking to hire telesales executive for BLD Dubai in shipping Industry.

The candidates should have min 2 - 3 years of experience in tele sales preferably with freight forwarding or shipping agencies but candidates from other industries confident of delivering are welcome to apply.

should have proficiency in both written and spoken English 

Red Events Pro

Arabic Speaking Telemarketing Executive - Female Dubai

We are urgently needed Female Arabic Speaking telemarketer, who can join immediately. To provide qualified leads and book new business opportunities for the team to help them achieve company sales targets and improve profitability.
Responsibilities:
• To follow up marketing campaigns and events to generate and identifying new prospect leads by telephone,
• To engage and interact with decision makers at a senior level to identify new and emerging business opportunities
• To speak positively and enthusiastically about the company and its products and services to ensure that the company and brand image is provided at all times to customers and colleagues.
• To communicate courteously with all customers, building positive relationships, and progressing issues and queries to a successful conclusion at the earliest time.
• Maintain and updating records of contacts & accounts

Skills:
Proficiency in computers is a must for selection.
Ability to persuade, influence and negotiate effectively.
Ability to perform effectively under pressure and meet targets.
Available to start immediately.
Excellent Communication skills in Arabic and English

Team Leaders Dubai

Looking for 2 Business development managers for an up coming company with 6 different projects.

Candidates should be able to run the project under the supervision of a Project Manager, should have following criteria.

- Well spoken and written english. Arabic is a plus

- Should be able to meet the deadlines of the project.

- Scheduling meetings and attending them with the important clients.

- Establish good netwroking in relation to the business.

- Team player

- If any experience of launching a project that would be great.

- Good knowledge of Social Media activities

- Should be able to make effective presentations

- Good skills of MS Office.

- Highly motivated and innovative.

- Graduate or post Graduate in Business related subjects. (Project Management is a Plus)

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Customer services reps Dubai

al-muheet

Able to achieve daily and monthly targets.
Communicate with customers in an effective manner by listening to their needs and providing suitable options for them.
Generating leads and visiting potential customers to sell services.
Enthusiastic, flexible and self-motivated to generate maximum sales.

Responsibilities and Duties

Must have basic knowledge of the IT services
Must have at least six month Gulf experience or at least some potential client list holders.
Must have a strong communication and sales tactques skills like convincing clients and deal closing skills
Must be good at speaking English

Job Type: Full-time

Salary: AED2,000.00 to AED3,000.00 /month

Telesales agents Dubai

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Responsibilities

· Contact potential or existing customers to inform them about a product or service using scripts

· Answer questions about products or the company

· Ask questions to understand customer requirements and close sales

· Enter and update customer information in the database

· Go the “extra mile” to meet sales quota and facilitate future sales

· Keep records of calls and sales and note useful information

Requirements

· Proven experience as telesales representative or other sales/customer service role

· Proven track record of successfully meeting sales quota preferably over the phone

· Ability to learn about products and services and describe/explain them to prospects

· Excellent knowledge of English

· Excellent communication and interpersonal skills

Club Hotel group

Telesales Required Dubai

For the promotion of the Club program, on behalf of one of the most prestigious global hotel groups, we are seeking Telephone Sales Representatives. Ideal candidates should be:

• Enthusiastic
• Dependable
• Goal-oriented
• Self-motivated
• Have excellent communication skills and like being in a team environment

We offer:
• Great working environment
• Full training
• Excellent hourly rate
• High bonus
• Full-time / part-time positions
• Career opportunities within our global organization.

Selected Candidates