Customer Service

Senior Customer Service Officer Dubai

- To provide customer service support through telephone and email correspondence.
- Take ownership to deliver on quality and speed of own work in order to meet the customer expectations through written work
- Handle routine and complex inquiries from internal and external customers within well-defined procedures and in a customer centric manner
- Contribute to the operational efficiency of the department through effective and efficient liaison with relevant individuals and units to ensure swift and efficient follow up of cases
- Maintain strict confidentiality of all data processed including clients details and historical records

Call Center Agent Dubai

Dubai Essential Requirements: ONLY Females, Company Type: Experience at a Multinational Company OR Large Call Center, Function: Experience of Inbound Call Handling Minimum 1 year experience as Call Center Agent or in a similar role This position is at a Prestigious Spa/Beauty and Wellness Company, a modern, polished personality, & excellent interpersonal communication skills are essential Interested candidates may share their CVs, salary is negotiable

Customer Service Manager Dubai

 Responsibility to acquire new food service accounts for UAE (Dubai, Sharjah & NE). 
• Identifying market potential to establish new account, achieve sales target, etc.
• Provide superior customer services
• Maintain, monitor, and regularly evaluate pricing and contracts with customers to provide products and services that meet standards of quality, timeliness and cost.
• Create permanent understanding of the market situation including existing technologies & trends. 
• Coordinate with other divisions

Skills
• Degree in Hospitality Management, Food Technology or equivalent professional qualification.
• High standards of professional conduct with excellent communication and presentation skills.
• Minimum 2 years experience in a similar role within a multinational food industry environment.
• Valid UAE driving license.
• Strong negotiation skills and proven ability to achieve customer service recovery outcomes.
Job Details
• Job Location: Dubai, United Arab Emirates
• Company Industry: FMCG/ Distribution company 
• Job Role: Sales Executive 
• Employment Type: Full Time Employee
• Monthly Salary Range: AED 6,000/- + Commission 
• Number of Vacancies: 2
 

Telemarketing Executive Female Arabic Dubai

An exciting opportunity has become available in one of UAE’s well-established Event Management Company, making room for an enthusiastic Telemarketing Executive.
We have:
A positive and inspiring environment.
A team that provides excellent client service experience.
Competitive benefits for well-deserved career oriented person like you.What you have:Exceptional communication skills with thorough skills in elaborating company’s services to prospect and existing clients.
Ability to identify, develop, network and maintain winning client relationships constantly.
In depth knowledge of maintaining telemarketing related documentation and paperwork. 
Desired skills and experience:
Strong command in Arabic preferably with Emirati accent.
Knowledge of Microsoft Office products (Word, Excel and Outlook).
Minimum 2 years related experience in the same industry.
Effectively bi-lingual in Arabic and English to comfortably liaise both with Arabic and non-Arabic speaking clients.
 
Desired skills and experience:
Strong command in Arabic preferably with Emirati accent.
Knowledge of Microsoft Office products (Word, Excel and Outlook).
Minimum 2 years related experience in the same industry.
Effectively bi-lingual in Arabic and English to comfortably liaise both with Arabic and non-Arabic speaking clients.
Possess strong interpersonal skills to work effectively in a team.
 

Receptionist Dubai

An excellent opportunity has arisen at COMO Hotel for Receptionist. We are currently seeking for qualified persons to fill up the role of Receptionist at our hotels. A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

COMO Hotel is a global company with a broad portfolio of hotel brands, meaning a world of opportunity for you. Our success flows from the thousands of people around the world who form part of the COMO Hotel team. It’s their ideas, inspiration and effort that make us who we are. It’s their individuality that we love. At COMO Hotel, we’re always looking for passionate, creative, stylish individuals to join our family in hospitality jobs. We seek people who think originally, react instinctively and want to be a part of one of the most exciting companies in the luxury industry. So if you want to work somewhere that can offer a rewarding career and room to be yourself, we want all of you at COMO Hotel. COMO Hotel International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. COMO Hotel International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
Comply with hotel security, fire regulations and all heath and safety legislation.

Redeventspro

Client Service Executive Dubai

An exciting opportunity has become available in one of UAE’s well-established Event Management Company, making room for strategic minded Client Service Executive.
We have:
• A positive and inspiring environment.
• A team that provides excellent event and client service experience.
• Competitive benefits for well-deserved team player/leader like you.
What you have:
• Excellent client facing skills with the ability and confidence to set up new business opportunities and hold new client meetings.
• Advanced market knowledge.
• Involving the event team to win new deals as a team and interact closely with the client to ensure smooth interaction and successful execution.
• Strong negotiation & decision making skills.

Desired skills and experience:
• Minimum 3 years’ experience in the Event / Media industry.
• Female candidates preferred.

Telemarkers Dubai

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to take our services.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Responsibilities
Cold call people using a given phone directory to sell our service
Answer incoming calls from prospective customers
Ask pertinent questions to understand the customer’s requirements
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Requirements
Proven experience as telemarketer or similar sales/customer service role
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
High school diploma;
Should have 2-5 years of experience in outbound calling/service industry
 

ETA Dubai

Customer Service Manager Dubai

Receive all customer inquiries – service requests and complaints through CCC channels.
2- Responding to customer’ inquiry within the time frame aligned with high level of customer service.
3- Register the customer feedback on the system correctly and assigned the requests’ to operation team within the targeted SLA.
4- Follow up the operation team for all requests and escalate the pending requests to upper management based on escalation process and matrix.
5- Show a high level of professionalism in dealing with customer complaints.
6- Dealing with customer in appropriate and professional and present a good image for customer service and company as well.
7- Coordinate with operation team regarding service requests, and follow up the pending and planned works.
8- Prepare a daily report for all closed and pending jobs based on projects wise.


Skills / Qualifications:
1- Customer focus.
2- Logical thinking and good analytical skills.
3- Good communication skills.
4- Good listening and understanding.
5- Good appearance and elegance
6- Ability to work under pressure.

* Very Good in EXCEL and Data Analysis

Selected Candidates