Customer Service

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Customer Service Professional Dubai

Receive all customer inquiries – service requests and complaints through CCC channels. 2- Responding to customer’ inquiry within the time frame aligned with high level of customer service. 3- Register the customer feedback on the system correctly and assigned the requests’ to operation team within the targeted SLA. 4- Follow up the operation team for all requests and escalate the pending requests to upper management based on escalation process and matrix. 5- Show a high level of professionalism in dealing with customer complaints. 6- Dealing with customer in appropriate and professional and present a good image for customer service and company as well. 7- Coordinate with operation team regarding service requests, and follow up the pending and planned works. 8- Prepare a daily report for all closed and pending jobs based on projects wise. Skills / Qualifications: 1- Customer focus. 2- Logical thinking and good analytical skills. 3- Good communication skills. 4- Good listening and understanding. 5- Good appearance and elegance 6- Ability to work under pressure. 7- Good in MS office “Word – Excel – PowerPoint” - Arabic native and fluent English language

Loews Regency Hotel

Receptionist Dubai

The Loews Regency Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.The main purposes of the hotel reception area’s staff are to respond courteously to guests requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.Qualify candidates are to submit cv/resume

Receptionist Dubai

Responsibilities:Office administration and management: Ensure the security, cleanliness and organization of the physical office environment. Overseeing clerical tasks, such as sorting and sending mail. Identify and manage third party goods and service providers when required, including raising Purchase Orders and paying invoices. Manage office supply and canteen inventory including purchasing supplies, daily monitoring and replenishmentReception and phone calls: Manage general reception duties and coverage – serve as a friendly, responsive resources for all employees, callers and visitors.Travel bookings: Coordinate for employee bookings in accordance with Company policy.Calendar and event management: Coordinate management calendars where required and coordinate events, including offsite meetings, visitor meetings and itineraries.HR: Assist with employee set-up and onboarding and employee exit procedures.IT: Oversee the business’ outsourced IT provider, including ensuring that technical queries have been escalated where required. Coordinate between the IT service provider and Rheem IT function. Manage the administration of all IT assets

Telesales agents Dubai

Job description: Outbound Telesales 
ProperSix Ltd - Global 

Commission – Permanent – full-time – Part-time 

20% commission on each sell plus 10% bonus - Top earners can earn £50,000 per annum

ProperSix have expanded globally and we are now in the process of recruiting for experienced sales/telesales representatives on a global scale. If you have a laptop, mobile phone and internet access and you want to make loads of money by working from home then apply today.

Who we are?
ProperSix is a uniquely decentralised ecosystem based on blockchain technology. ProperSix is based on 6 foundations that are ProperSix Prestige Network, Exclusive Members Club, Voip, Casino, Exchange and our own brands that consist of exclusive products for ProperSix Members Club, such as Champagne, Cigars and mobile phones. We are one of the first casinos in the world to be decentralised. This means that all activity in our casino and the rest of our ecosystem generate a value to our utility token (PRO6 Token), which is converted from 1 to 1 security token at launch.

Telesales agents Dubai

Telesales- We are looking for a young, dynamic, smart and hardworking Telesales Executive who can join immediately with minimum 2 years of Telesales Experience from ISO Certification Industry.

Energetic, goal oriented telecaller who can generate leads and bring new business.
Positively driven, good communication,
Should build & maintain good client base.
Should identify the potential clients.
Fulfill the requirement of customers in terms of specific product needs.
Can handle sales reporting, and keep a track of all clients .
Job Requirements-
Telesales experience required.
Candidates with ISO Certification experience preferred
Any Graduate
2 years of Corporate Telesales experience
Languages:
English (Preferred)
Job Types: Full-time, PermanentSalary: Up to AED3,500.00 per monthExperience:
telemarketer: 2 years (Preferred)
Location:
Abu Dhabi and dubai 

Receptionist Dubai

A receptionist is required office in a retail environment; maintaining the store records, coordinating and supervising in-store events/activities, learning , and most importantly, building relationships with new clients

WE REQUIRE:

* Fluency in English

* Professional or personal experience as a receptionist/Secretary is a must for office duties

* Outgoing and enthusiastic personality

* Great attitude to tackling new tasks and learning new skills

This is a job where candidates can explore their potential and grow, and have fun at the same time! If you thats you send us your letter and CV to ladancia at hotmail dot com. Or what's app CV as soon as possible. Thank you for your interest will only contact you once your CV is approved.

Receptionist Dubai

Aymadhamma

Job description: FEMALE Executive Receptionist / Saleslady that can work in multicultural environment for a PERFUMES Company in DUBAI.

Must communicate well in English

Experienced in supporting high level executives

To provide administrative support and perform numerous duties

Good listening skills

Husband visa or else visa will be provided.

Please send your CV with photo and certificates 

Selected Candidates